Type: Mobile app
Role: Project Lead, UX Designer
Client: American Express
During my time at ustwo I worked on the AMEX mobile app for one year in 2015. I took the baton at a time when AMEX was already an established client of ustwo, and I carried on the work on the mobile design introducing new features and conducting experiments.
On ustwo's side we were a team of two: a UI Designer and me covering the role of Project Lead and UX Designer - but we also collaborated closely with 2 Product Owners on AMEX's side and a large team of developers working remotely. We used to spend the day working offsite from the AMEX offices in London, where we could attend daily stand ups with the dev team and facilitate co-creation sessions with the PO and stakeholders.
In this role I was not only responsible of the overall design quality of the app, but I also took ownership of the product as a whole and managed (and nurtured) the relationship with the client.
We progressed by picking up new features already planned to be released from a backlog, but we had a very hands-on approach in the design process and made some room for explorations.
Usually I started with sketching the new feature on paper with markers, just as simple as that. Sketches of the screens, connected by arrows as to form screen flows, with comments added below when needed, all done by hand in order to make ideas move quickly and immediately discuss them with the team. Once the overall flow and screens were defined, I'd recreate a tidier version of the flows in Axure and then design wireframes and prototypes with the same tool.